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Established Since 1971



At Global Service Travel (UK) Ltd we are committed to respecting your privacy. This policy describes how we collect, use and disclose personal information concerning our clients. This policy may be modified from time to time by posting updated versions on the Global Service Travel (UK) Ltd website.

What is personal information?

Personal information is information about an identifiable individual. Your personal information includes:

  • Email address
  • Medical information
  • Location
  • IP address
  • Cookies
  • You’re Name
  • Telephone number

Email address, and any other information that identifies who you are or would allow someone to contact you. Personal information only becomes known to Global Service Travel (UK) Ltd when you provide it to us, or when a third party, such as a family member or other party books a ticket on your behalf and provides personal information to Global Service Travel (UK) Ltd with your consent.


It is our policy to collect, use and discloses personal information about you with your knowledge and consent, unless otherwise required or allowed by law. Prior to collecting personal information, it is our policy to identify the purposes for doing so and to limit the collection, use and disclosure of personal information to those purposes.
Generally, we will collect personal information from you, and use it and disclose it with express consent received from you or from someone on your behalf. There will be occasions where we will rely on opt-out consent with respect to contacting you with offers that we feel will be of interest to you. We will use opt out consent only in circumstances where the personal information in question is not sensitive, where the purposes and circumstances are limited and well-defined and brought to your attention at the time personal information is collected, or where you are given an opportunity to opt-out or withdraw your consent then or at any time by contacting us.

If we identify a new purpose for using or disclosing your personal information, unless otherwise required by law, we will contact you to obtain your consent for the new use or disclosure and we may use your contact information, including your email address, to do so.

 Collection and use of personal information

If you would like to book with us, or participate in a program or enter a contest that may be offered by Global Service Travel (UK) Ltd from time to time, you will be asked for personal information as described in this policy and as stated to you at the time of collection. Personal information may be collected by us through interaction with our Website, or from you in person

It is our policy to collect personal information about you directly from you where possible or reasonable to do so. However, there are circumstances where personal information about you will be collected from a third party obtaining travel services for you on your behalf with your consent.

Personal information provided by you or on your behalf to book flights or other travel services will generally not be provided to anyone other than you  or as required by law, or as otherwise provided in this privacy policy. To protect your privacy rights and personal information, and for security and legal purposes, we therefore generally cannot disclose your personal information to any individual contacting us and claiming either to be a spouse, family member, friend, co-worker or otherwise entitled to your personal information, or claiming to have your consent for us to do so, unless and until we have verified with you that you do in fact consent to our disclosure of your personal information to such specified individual. The exceptions to this are:

*We will disclose your personal information on a reasonable basis to an individual who has booked your current flight or other travel service where that individual has adequately identified themselves. We will consider that, since they previously had your consent, express or implied, to deal with us, your consent continues.

*Where an individual contacts us and provides us with your full name,DOB ,passport number and booking confirmation number giving us reasonable grounds to believe they are contacting us with your consent, we will disclose flight information to that individual for the purposes of permitting that individual to meet your flight or be aware of delays, and other similar information. Flight information is limited to flight number, flight timing information, confirmation that you have or have not boarded a flight, and the departure and arrival locations of your journey with us. Flight information is provided as a service and convenience to you to permit meeting your flight and being aware of any delays or flights that are early. We will not provide other personal information such as home address or contact information to other individuals in these circumstances without your express consent. If you do not wish individuals to be able to obtain flight information from us, you should not share your PNR number with them. Otherwise, we will conclude that, where an individual has your full name and booking confirmation number you have given your consent to their contacting us for your flight information. Booking confirmation number refers to the confirmation number assigned by Global Service Travel (UK) Ltd to you for a specific flight.

 Booking a Flight

When you book a flight with us, or when someone books a flight with us on your behalf, we will ask for your gender, name, address, email address, phone number, passport details and credit card information. We collect this information in order to process your request for travel services or to process refunds.. We may also use your personal information to contact you about your flight booking or about anything that may affect your flight booking or your flight.

Requirements of Government Authorities

Because of the nature of the airline industry, and concerns with respect to safety and security, there may be situations in which Global Service Travel (UK) Ltd is required by legal authorities to collect, use or disclose personal information about you, particularly when you book with us, without your knowledge or consent. Information that we are required to collect by government authorities, depending on your boarding location and destination, may include, as required by such authorities, your full name, date of birth, citizenship, gender, passport number and country of issuance, the means by which you paid for your flight, details as to how it was booked, and any other personal information collected by us as set out in this policy or as required by such government authority.

Special Needs and Unaccompanied Minors

Subject to certain restrictions airline services are offered to persons with special needs and for unaccompanied minors. In order to ascertain and serve persons with special needs, and to assure the health and safety is not compromised, Global Service Travel (UK) Ltd may require additional personal information, including relevant medical information and information on particular requirements, such as whether a wheelchair, oxygen supply or other special equipment requests, as well as additional contact information in the event of an emergency.

In order to serve unaccompanied minors, we will require personal information concerning adult(s) dropping off the child at the commencement of their travel with the respective airlines as well as the adult(s) meeting the child at the conclusion of their travel with Harbour Air, as well as additional contact information in the event of an emergency. Airlines do not allow unaccompanied minors to proceed to flights with other carriers without first being met by a designated adult. For security purposes, we may ask the designated adult  for sufficient personal information, including personal identification with photographic likenesses, returning such information to the designated adult or adults once identity has been verified.


A cookie is a small amount of data, often including an anonymous unique identifier, that is sent to your browser from a website’s computer and stored on your computer’s hard drive. We use “cookies” to collect and compile general statistical data – cookies do not give us access to any of your personal information. Cookies track the movements of visitors to our website and allow us to collect anonymous information about visitor website usage patterns to better understand and meet their requirements with improved website design. If you have registered with us, cookies also allow our website to recognize your computer the next time you visit and sign in and automatically fill in fields as mentioned above in Global Service Travel (UK) Ltd Member and Mailing Lists.


Global Service Travel (UK) Ltd discloses your personal information with your consent to third parties as required to process your request for travel services, including flights and  hotel bookings, and to provide services to you, or as required by applicable law, or as otherwise set out in this policy.

Global Service Travel (UK) Ltd is continuously seeking ways in which to better serve you. we may therefore also disclose personal information concerning you to other organizations who may have affiliated programs to Global Service Travel (UK) Ltd or other offers of interest to you to allow them to contact you, but Global Service Travel (UK) Ltd will only do so with your consent, which you may withdraw at any time.

Partners and Related Service Suppliers

Global Service Travel (UK) Ltd may provide you with the opportunity to access products and services from third parties. Those third parties may collect, use and disclose personal information from you or about you in order to provide their products or services to you. The collection, use and disclosure of personal information by those third parties will be governed by their privacy policies and any consent you provide and, unless we advise you otherwise, Global Service Travel (UK) Ltd has no access to or control over your personal information collected from you by those third parties.

Requirements of Government Authorities

As mentioned above, we are required to collect personal information by government authorities, and that information may be disclosed to those authorities without your knowledge or consent as required by law. It is the policy of Global Service Travel (UK) Ltd to only collect and disclose what is required by law, and nothing further.


Global Service Travel (UK) Ltd has in place security measures and procedures to ensure that your personal information is protected from misuse and from unauthorized access.
However, no data transmission over the Internet can be guaranteed to be 100% secure. We cannot ensure the security of the information you transmit to us over the Internet.


Retention periods Personal information collected by Global Service Travel (UK) Ltd is retained for as long as it is reasonably required for the purposes for which it was collected, or as required by law, following which it is securely destroyed or made anonymous. If you withdraw your consent to our retaining your personal information, we will advise you as to the consequences, if any, of your doing so.

Accessing your personal information

Feel free to contact us if you have any questions or concerns about this policy or the accuracy and completeness of any information in your file, if you wish to update any of your information, if you would like to see a copy of the information we have on file about you, or an account of the use that has been made of your information. To do so, simply contact Global Service Travel (UK) Ltd at:

Phone: 020 8521 1226

You may also use the above information to withdraw any consent you have provided, or to register a concern or complaint with us. In all cases, we may require that requests for information or withdrawal of consent be received by us by email or otherwise in written form. We will also require that you provide sufficient information to allow us to locate your information to deal with your request.

Responding to queries/complaints

All requests for access to information and complaints must be provided in writing and our response will be subject to verifying your identity before replying. It is our policy to respond to all inquiries, requests or access to personal information and concerns or complaints at the earliest convenience and within a reasonable time frame.